Return & Refund Policy

Last Updated: [Insert Date]

Overview

Thank you for choosing NewNagaOffers for your investment training and consulting needs. We strive to provide high-quality services and ensure client satisfaction. This policy outlines the terms regarding returns and refunds for our services.

Due to the nature of our services (digital content, consulting time, educational programs), our refund policy is as follows:

Investment Training Courses (Online Modules/Recorded Content)

For pre-recorded online courses or digital materials:

• Refund Eligibility: Refunds may be considered within 14 days of purchase, provided that less than 25% of the course material has been accessed or downloaded.
• Non-Refundable Conditions: No refunds will be issued if a significant portion of the course has been accessed or if the request is made after the 14-day period.
• Request Process: To request a refund, please contact us at [email protected] with your order details and reason for the request.

Live Training Sessions & Workshops (Online or In-Person)

For live, scheduled training sessions or workshops:

• Cancellation by Client:
  • If you cancel more than 7 days before the scheduled start date, you may be eligible for a full refund or credit towards a future session.
  • If you cancel within 7 days of the start date, or fail to attend, no refund will typically be issued, as resources and scheduling have been allocated. However, we may offer credit towards a future session at our discretion.
• Cancellation by NewNagaOffers: If we need to cancel a scheduled session, you will be offered a choice between a full refund or rescheduling for a future date.

Personalized Consulting Services

For one-on-one consulting sessions:

• Pre-Paid Sessions: Consulting fees are typically charged based on time booked. If you need to reschedule an appointment, please provide at least 48 hours' notice.
• Refunds for Unused Time: Refunds for pre-paid consulting packages may be considered on a case-by-case basis for unused sessions, potentially subject to an administrative fee.
• Satisfaction: While we strive for client satisfaction, refunds are generally not provided for consulting services already rendered, as payment is for the time, expertise, and advice provided during the session. If you have concerns about the service received, please contact us directly to discuss.

General Terms

• All refund requests must be submitted in writing via email.
• Refunds, if approved, will be processed within 15 business days to the original method of payment.
• We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: Contact Us
• By phone number: +1 416-414-2140
• By mail: 1348 Eglinton Avenue, Toronto, Ontario M4P 1A6, Canada